Dewi11 Privacy Policy – Data Protection & User Rights
We are committed to safeguarding your privacy. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep your data secure while you use the dewi11 platform.
Information We Collect
We collect various types of information to deliver the best possible service and to keep your account secure. Information collected includes:
- Account Information: Full name, Malaysian phone number, email address, password, and any other registration details required.
- Device & Browser Information: Technical data such as device type, IP address, browser type, approximate location, and internet connection details.
- Payment Information: Financial transaction records, local payment methods, and deposit & withdrawal data in MYR.
- Cookies & Tracking Technologies: Cookies enable a seamless user experience and allow us to collect site usage data for service improvements.
- Usage Data: Your activity on the platform, including games played, bets placed, login times, and interactions with platform features.
How We Use Your Information
The information collected is used for the following purposes:
- Managing your account and delivering core services, including identity verification and transaction processing.
- Complying with legal and security requirements to protect the platform and its users.
- Enhancing the user experience through personalised content, promotions, and technical support.
- Conducting data analysis to understand and improve platform features.
- Ensuring data security and preventing fraudulent or abusive activity on the platform.
Cookies & Tracking Technologies
Cookies are small files stored on your device that help the platform remember your preferences and improve site navigation. We use cookies to:
- Saving your login details so you don't have to re-enter them every time you sign in.
- Analysing site usage to identify issues and user activity patterns.
- Personalise content and offers tailored to user behaviour.
- Enforcing security measures, including detection of suspicious activity.
You can manage cookie usage through your browser settings, though this may affect your experience on our platform.
Data Storage & Security
Dewi11 applies strict technical and organisational security measures to protect user data from unauthorised access, disclosure, or modification. Data is stored on regulated secure servers and all transfers are carried out using SSL encryption protocols.
We retain data only for as long as necessary for operational and legal purposes. Once no longer needed, data will be securely deleted or deactivated.
Sharing Information with Third Parties
We do not sell your personal information to any third parties. Your information may only be shared with service providers who have an official working relationship with dewi11 for purposes of account management, payment processing, or customer support services.
All third parties are required to comply with strict data privacy and security standards. We may also share data when required by law or by directive from a competent authority.
User Rights Over Personal Data
You have the right to access the personal information we hold about you and to request corrections if there are any errors. You may also request deletion of your data, subject to our legal obligations and ongoing service requirements.
To exercise these rights, please contact our customer support team through the official channels. We are committed to fulfilling your request within a reasonable timeframe and in accordance with Malaysia's data protection regulations.
Changes to the Privacy Policy
Dewi11 reserves the right to update this Privacy Policy at any time to ensure compliance with legislative changes and industry best practices. The date of the most recent update will always be stated on this page.
We encourage you to review this Privacy Policy periodically so you stay informed about how your data is managed. Continued use of the platform after any updates will be considered acceptance of the latest terms.
Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to privacy and data protection, don't hesitate to reach out to our support team. We're always ready to help and provide further clarification.
Official email: [email protected]